Payment and Delivery
Payment
For online payments, the amount will be charged to your credit card once the order is completed.
In case the order is canceled due to stock issues or other reasons, the refund will be processed to your credit card within 7 business days.
đźšš Delivery
We strive to ship the products you have ordered as soon as possible.
Please allow 1 to 3 business days for processing. For products requiring additional preparation, this time is specified in the product details.
The estimated delivery time after shipping is 5 to 8 business days.
In case of delays, we will keep you informed.
For smooth delivery, please provide an address where you can be reached during the day.
Your order will be handed over to the courier company within the processing time after confirmation.
For special delivery requests, you can contact our customer service.
Payment Tracking
If for any reason the transaction cannot be completed, visitors will be informed on the payment page.
If delivery cannot be made due to an address error, the customer will be contacted.
The validity of the email provided by the visitor will be confirmed via an automatic email sent after the order.
We are also responsible to the bank that provides the credit card payment system used during the process.
Please note!
If you suspect your package has been damaged during transport, inspect the package in the presence of the courier at the time of delivery.
If you notice any damage to the product, request a damage report from the courier company and do not accept the package.
Once the product is received, it is considered that the courier company has fulfilled its obligation properly.
If the product is damaged:
Send the damage report you have prepared as soon as possible to:
info@celarazen.com
Once these steps are completed, we will start the corresponding process and arrange a product replacement as soon as possible.
Including a brief explanation of the reason for the return in your email will help us improve our product-related processes.
