Returns Policy
Returns Policy
Customer satisfaction is our priority, and we are committed to providing you with a seamless shopping experience. Please read our returns policy carefully below.
Easy Returns and 100% Satisfaction Guarantee
1.1 Return Conditions
We want you to be completely satisfied with your purchase! If for any reason you are not, you can return your product for a full refund. The product must be unused, in the same condition as you received it, and in its original packaging.
1.2 Return Period
To ensure a smooth process, you only need to request a return within 14 days of receiving the product. We will guide you every step of the way!
1.3 Non-Refundable Products
Some items, such as personalized products or gift cards, cannot be returned. However, if you have any questions, we are happy to help.
100% Refund Guarantee
2.1 Return Processing
Once we receive and inspect your return, we will notify you by email. If it meets our conditions, you will receive a full refund via the same payment method within 24 to 48 hours.
2.2 Hassle-Free
We stand behind our products! If you are not fully satisfied, you will get a full refund without complications. Your peace of mind is important to us.
2.3 Late or Incomplete Refunds
Refunds are usually fast, but if you notice a delay, first check your bank account. If the issue persists, contact us at info@celarazen.com and we will resolve it quickly.
Hassle-Free Exchanges
3.1 Defective or Damaged Products
If you received a defective or damaged product, please send product details and photos to info@celarazen.com. We will send you a replacement.
3.2 Incorrect Product
If you received the wrong product, notify us within 14 days of delivery. We will quickly send the correct product.
Clear Shipping Policy
4.1 Return Shipping Costs
In case of returns, the customer bears the shipping cost. However, if the error was ours, we cover the shipping expenses.
4.2 Exchange Shipping Costs
If the exchange is due to product defect or our error, we cover all shipping costs.
We Are Here to Help!
If you have any questions or need assistance, contact us at info@celarazen.com.
Your satisfaction is our priority, and we are here to provide you with a positive shopping experience!
